Engenium Staffing is seeking a Customer Service Technician provides post-sales customer support services such as installation, preventative maintenance, customer training, online support or technical consultation as required to ensure customer purchased medical simulation products meet performance and operation standards and customer expectations in efforts to achieve/improve customer loyalty to the company. The Customer Service Technician must possess a high level of technical troubleshooting skills and the ability to make decisions regarding repairing and servicing customer equipment. He/she must possess excellent customer service skills and the ability to communicate effectively with customers regarding services performed. He/she must also possess excellent time management skills as well as communication skills (written and verbal) with customers and colleagues. The Customer Service Technician is typically based in the field and travels to assigned locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Customer Service Technician must have the following skills:
REQUIRED EDUCATION and/or EXPERIENCE: